Privacy Policy
This website collects personal information in two places: the contact form, which is emailed to our office and not stored in any database, and the chat assistant, which passes on a name and a contact detail if you choose to leave one. This page explains what each of them collects, who processes it on the way to us, and how to ask for a copy or a deletion.
Who this is about
P3 Mechanical & Electrical Ltd. operates this website. We are a mechanical contractor based at 1631 Harold Road, Nanaimo, BC V9X 1T6. You can reach us at +1-250-824-7363 or info@p3me.com about anything on this page.
This policy covers information you send us through this website. Information you give us later — during a site visit, on a quote, or on an invoice — is handled as part of the work itself and is not described here.
What the contact form collects
The form asks for your name, email address, phone number, the community you are in, the kind of work you need, and a description of the problem. Nothing on it is collected for any purpose other than answering you: there is no newsletter signup, no tracking pixel in the reply, and no field whose answer we sell.
The form also contains a hidden field that a human never sees. Automated spam submissions fill it in and are discarded; if you are using a browser, it stays empty and nothing happens.
What happens to it
A submitted form is turned into an email and delivered to our own inbox through Resend, an email delivery service. It is not written to a database, a spreadsheet, or a customer system on this website — the email is the record, and it lives in our email account like any other message a customer sends us.
Because Resend and our website host operate servers outside Canada, your message may pass through and be stored on servers in other countries, including the United States, where local authorities may have rights of access under their own laws.
Your IP address
When you submit the form, the server sees the IP address the request came from and uses it to count how many submissions have arrived from that address in the last few minutes, so that one script cannot flood our inbox. That count is held in the memory of the server handling the request and is not written to a log we keep, a file, or a database.
Cookies and analytics
This website sets no cookies of its own, and there is no cookie banner because there is nothing to consent to. Fonts are served from this site rather than from a third-party font service. One third party does learn that your browser opened a page here, and only one: the chat assistant described below, whose script loads from helper-ai.org on every page.
We do measure how the site is used, with Vercel Web Analytics — the analytics service of the company that hosts this site. It counts page views and two actions: taps on our phone number and submitted contact forms. It does this without cookies and without any identifier that follows you between websites or between visits; it does not collect your name, your address, or anything you type into the form. What we see is how many people looked at a page and how many got in touch, never who they were.
Our website host keeps its own operational request logs, in the way every web server does, to run and secure the service.
The chat assistant
The chat button in the corner of every page opens an assistant that answers questions about our services, our service area, and our hours. It tells you it is an AI, and it is one: the replies are generated rather than typed by a person. It answers only from a document we wrote about this company, and it cannot quote a price, book a visit, or promise a time of arrival — for any of those you get a person.
The assistant is run for us by Helper AI (helper-ai.org), and the replies are generated by Anthropic. What you type in the chat goes to both of them in order to produce an answer. Treat it the way you would treat an email to a contractor you have not hired yet: a good place to ask whether we cover Tofino, a poor place for anything you would not want written down.
If you leave a name and a phone number or an email so that we can call you back, it reaches us and stops there. It appears in the assistant’s admin panel, which only we can open, and we get a notification that one has arrived. It is not sold, and it is not used to advertise to you anywhere else.
The assistant keeps one identifier in your browser’s local storage, so that a conversation survives reloading the page. It is not a cookie, it is not shared with other websites, and clearing your browsing data removes it. If you want a conversation and anything you left in it deleted, write to us and say so.
How long we keep it
Enquiry emails stay in our email account for as long as we need them to answer you, do the work, and keep ordinary business records — the same as any other correspondence with a customer. If you would rather we delete your message, write to us and say so, and we will.
Your rights in British Columbia
British Columbia's Personal Information Protection Act gives you the right to ask what personal information an organization holds about you, to ask for a copy of it, and to ask that it be corrected if it is wrong. Send that request to the email or phone number above and we will answer it.
If you are not satisfied with how we handled a request, you can raise it with the Office of the Information and Privacy Commissioner for British Columbia.
Changes to this page
If what this site does with your information changes — for example if analytics is added — this page is updated at the same time, and the date at the top changes with it. Nothing here is retroactive: it describes how the site works today.